Our mission is to offer cheap, convenient and affordable train tickets to our passengers, and we hope every passenger experiences a secure, punctual and enjoyable journey. We strive for each of our customers to be satisfied with their experience while buying tickets from us.

However as a portal for ticket sales, is unable to take responsibility for each rail station, train, or track, and cannot react to queries regarding timings, delays or disruptions to specific journeys.

We have compiled the following links to contact pages for train operating companies, which our customers should refer to in the instance of a change, complaint or request.

Click on the operator of your train in question to report a complaint:


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Please use the form below to contact about this website. If your query is about a ticket booked online, please call the online ticket sales office on 0333 202 2222. Alternatively, if you wish to book tickets over the phone, please call 0191 387 1387 during office hours.